Autolog is a suite of connected features that allows you to connect, compare and compete with your friends playing NFS Hot Pursuit. Autolog tracks everything that you do, automatically compares it with your friends and broadcasts the results of these comparisons directly into your game. 
For each event you will see a SpeedWalll, this is essentially a leaderboard for that event showing you how you are doing against your friends. Autolog will track and display your times, the car you used and the number of attempts that you've made on each event. Autolog will also deliver the latest news to you based on what your friends have been playing. Pressing R1 or RB on an event will cycle the information so that you can get to what you want to see. 

The Wall is a messaging centre for you to share your thoughts, photos and gameplay highlights with your friends. It works on a shared wall concept so when you post something to the Wall, all of your friends will see it. Sometimes in the game you will get the opportunity to share a gameplay result with your friends. When this happens Autolog creates an automatic message for you. You can then add you own comment to this message and send it to the Wall. What's cool about this is that your friends get to see what you've been doing and they can then get involved in the competition by simply pressing R2 or RT on that Wall message to immediately play that event if they have it unlocked. 

Autolog Recommends events to play based on what your friends have been playing. In simple terms if a friend beats you on an event, Autolog will generate a recommendation for you. We think that social competition is incredibly powerful and so we've built it through the heart of the game. Autolog automatically tracks your performances in the game and is constantly comparing your play against your friends. When high prioirty comparisons are made they are then broadcast into your game giving you a nudge to compete. You can see Recommendations in the top level of Autolog as well as throughout your play selection from the Seacrest County map. Breaking News and Autolog Alerts will help keep you informed. If you have a short amount of time to play, you can simply head to Autolog Recommends to play against your friends even when they are not online. 

This is dependent on network conditions between your game and Autolog as well as the demand being placed on Autolog from other gamers. In fair conditions we expect it to update inside 30 seconds, however, in some instances may have to be patient and wait a few minutes for Autolog to update with the latest data. 

There are two ways in which you can assign a profile picture to your Autolog. From within the game you can access SETTINGS - PROFILE PICTURE and use your USB camera to take a photo. This is then saved on your console and uploaded to Autolog for your friends to see. Alternatively you can upload a photo through Autolog on the web. Go to hotpursuit.needforspeed.com click on Autolog and sign in with your EA Account credentials. Clicking on the empty profile picture, or the picture that you want to change and you will be guided through the steps.

If, for any reason, you lose connection to Autolog, your game performances are still recorded on your console / PC. When you then re-connect to Autolog the system will collect updated times and stats to make sure that you haven't lost anything. 

You can report any Comment, Player Profile Picture, Snapshot or Dreamshot that you consider inappropriate by pressing L1 (PS3) / LB (Xbox 360) or Left Shift (PC). Simply follow the instructions on screen and our Customer Support team will review your report and take the appropriate action if necessary. 

If you need to set up a new account or are having difficulties remembering your details head over to http://profile.ea.com. 

There are two different types of Photos in Hot Pursuit. Snapshots and Dreamshots. Snapshots are taken at any point in the game by pressing R3 (PS3) or the pressing the Right stick down (360). Snapshots are SD resolution so that you can take them whenever you want to. Dreamshots are taken by pressing START to pause the game and then selecting the Photo Mode option. Here you can change the camera angle, play with some effects and then once you're happy, press the X or A button to take a full HD resolution photo. All photos are automatically uploaded to your Autolog storage. 

All photos that you take in the game are stored on the Autolog server in your own private storage. To share a photo with your friends, simply add a comment to a Photo. Autolog will then take this photo and your comment and post it to the Wall. 

If you have redeemed your Online Pass that you received in the game then you can store a maximum of 50 photos on your Autolog account. If you haven't redeemed your Online Pass then you are limited to just 5 shots.  

On the PS3 and Xbox 360 versions of Hot Pursuit, Photo's are automatically uploaded and stored in Autolog's cloud storage. On PC, the same is the case but we also write an uncompressed image saved to your Windows Pictures directory under "Criterion Games\Need For Speed(TM) Hot Pursuit".   

Logging in to your Autolog account on the web will enable you to save your Photos to your local machine and then share them as you see fit. On the PC you can also browse to the MY PHOTOS folder in Windows and get access to the uncompressed Photos that the game also exports. 

Autolog generates Friends suggestions for a network of players based on mutual Friends of Friends. If you don't want Autolog to utilise your network to generate these suggestions you can turn the feature off. To do so, go to SETTINGS - ACCOUNT MANAGEMENT - PRIVACY settings and uncheck the option. 

Yes you can! Visit needforspeed.com for more information on getting access to Autolog on the web and on your phone. 

We think that mutual friends are more important than strangers so Autolog will suggest Friends of Friends to you. To see these friend suggestions head to Hot Pursuit Online and select the Friend Recommendations button. Here you can 'Tell Friends' that you are playing the game and they should to, you can 'Make Friends' by getting in to online games or you can send Friend Requests to players that Autolog is suggesting you. Three simple ways for you to extend your friends network.  

If you are having problems signing into Autolog then your please step through the following check list to help you resolve your particular issue.

1. Ensure that PSN / Xbox Live is running correctly

The status of these services can be seen here:

PSN http://blog.eu.playstation.com/2010/03/01/playstation-network-status-update/

Xbox Live!: http://support.xbox.com/en-gb/Pages/xbox-live/xbox-live-status.aspx

Before booting the game make sure that you are signed into PSN / Xbox Live!.

2. Ensure that your console can see the internet cleanly 

You should verify the following: 

There is no firewall between you and the internet with all ports / IP addresses open (your router manual will help you configure any gateway between you and the internet)

That you are running your ISPs recommended settings. Having misconfigured proxies or DNS settings can cause issues with online connectivity.

On PS3 

These are usually set as "automatic". Go to settings in XMB then Network Settings and then internet connection settings. These are usually configured with "easy" and all choices are usually "automatic". On PS3 you can then attempt to connect to some web sites via the XMB web browser, to  ensure that your favourite sites appear correctly

Ensure that your PS3 can see http://autolog2.ea.com/ it should come back as a blank page

On X360

Go to "My Xbox" , all of the way to the right to "System Settings"

Select "network"

Select wired / wirelesss, basic settings and everything is usually down as "automatic"

Ensure that a PC on your network can connect and see http://autolog1.ea.com/ it should come back as a blank page

On PC

Ensure that there are no conflicting hosts in c:\windows\system32\drivers\etc\hosts

Ensure that DNS is set correctly, usually this should be automatic

Ensure that proxies are set correctly, usually there should be no proxies involved  

3. Boot the game and attempt to sign in.

If you receive an error code then call EA Customer Services and have them look over your account. 

If you are still having issues, and are unable to login then often power cycling your modem and router can alleviate ISP issues

 Finally check your ISP service status pages to ensure that everything is clean

Private games are for Friends only and have a greater amount of player control than Public game. The main difference is that there is a host who can change game mode and tier between rounds, pick the specific route to be played next, and choose when to launch the next round. In addition, all players can choose what side they're on.
Public games do not have a host, so the lobby cycles automatically through different routes on a playlist. Players do not change sides in Public games - the teams are autobalanced at the start of each round - and each round starts automatically. Additionally the mode cannot be changed - if you want to play a different mode in a Public game then you will have to join another lobby. 

The player progression in Hot Pursuit is the same whether you are online of playing solo. When you finish an event your Bounty is totalled up and you may received rewards. We hold players in the Lobby until all players have finished collecting their rewards and are ready to play again. 

Everything that you do in the game earns you Bounty which fills your bar earning you new cars, equipment upgrades and new ranks. Racers earn Bounty through their finish positions, finding new shortcuts, setting new Personal Best times and wrecking Cops. The Cops earn Bounty through their Pursuit performances such as their finish times, busting racers and effective use of support. 

Spike strips can slide quite a long way, so use them carefully! If you use them on a bend they are likely to slide to the outside, so often it is better to use them on a straight just after a bend. Just don't brake too hard - or use the handbrake - immediately after dropping spikes, as they may slide into you!
 
As an advanced tactic, dropping spikes as you approach an exit to a shortcut can cause them to slide into the road - a sneaky way to catch someone unawares! Another good tactic is to drop them just before you go through a gap in a roadblock, booby-trapping it for anyone behind you. Finally, try to swing the back you your car round a bit when using a Lv3 spike strip: this will cause them to fan out, making for a much harder obstacle to avoid, and allowing you to spike two opponents at once.
 
Another good tactic is to use Spike strips off-road - the dust your car kicks up makes it really hard for your pursuer to see them 

Roadblocks are most effective early in Hot Pursuits as more racers will hit it and get damaged. 

Cop nitrous is a lot like the Turbo - it results in a powerful burst of acceleration, although its duration is nowhere near that of a Turbo. Cop nitrous has two main uses: getting back up to speed after a corner, u-turn or crash, and as a way to hit Racers harder. Cops earn nitrous for driving fast, drifting and for avoiding same-way traffic, but driving too dangerously - particularly driving in oncoming - is not rewarded. Also note that Cops gain no top speed advantage from using Nitrous, so don't waste it on the straights.
Racer nitrous, whilst less powerful than the Cop version, lasts considerably longer. This allows Racers to exceed their normal top speed and gives them an advantage over the Cops, allowing them to run away on the longer stretches of road. Racers, with their total disregard for the law, have more ways to earn nitrous than cops: driving in oncoming and narrowly missing oncoming traffic are the fastest ways to earn nitrous for the Racer. 

Cars are organised by their capabilities. For a Racer this is described as the Series, for Cops it's the Unit their associated with. Similarly events have series or unit restrictions on them. You may well have unlocked a car that is ineligible for the event that you are trying to play. 

Cops: Lv1 is a medium-sized strip, Lv2 is a large strip, Lv3 is two large strips. 
Racers: Lv1 is a small-sized strip, Lv2 is a medium strip, Lv3 is two medium strips.
All spike strips do the same amount of damage - a lot! 

The Turbo is basically a rocket! It provides a huge, prolonged burst of acceleration. Whilst it won't make your car exceed its top nitrous speed, it can keep it there for a long time. If you're feeling brave - and have enough road - use up a full tank of nitrous and then immediately use a Turbo for the ultimate top speed escape tactic. If you drop a spike strip before doing this then you're bound to put some distance between you and the Cops! 

The Turbo's duration increases as it upgrades: a Lv1 Turbo lasts for a maximum of 10s, whereas a Lv3 Turbo can last up to 15s. 

Turbo disengages when either it runs out or you hit an obstacle too hard. 

A successful EMP results in a big kick to the opponents car - this causes large amounts of damage and knocks them sideways. Used judiciously it can be used to make your opponent crash into traffic, a wall or even a roadblock. EMPs can also target helicopters, its difficult to do but if done successfully it makes the helicopter disengage from the chase. 

As the EMP upgrades it increases in power and range, and recharges more quickly. 

Road Blocks use bigger and heavier cars as they upgrade - it is much harder for a Racer to barge through a Lv1 Roadblock than a Lv3 one. 

The Jammer increases in duration as it is upgraded, from 7s for a Lv1 Jammer to 12s for a Lv3. All levels of Jammer cause spike strips to close, break any EMP lock-ons, and jam Cop weapons and radar for their duration. 

The helicopter flies ahead of the pursuit and drops a spike strip on the road to damage and slow down the racers. In Interceptor, it also prevents the suspect from going into cooldown. 

As the helicopter upgrades its payload of spike strips increases: a Lv1 Helicopter has one spike strip, a Lv2 has two, and a Lv3 has three. 

If you have unlocked a reward by completing an event then you are not able to retry immediately - we wouldn't want you to miss out on your prize now would we? 

Yes, hold down the Y button on Xbox or triangle on PS3 to turn it off. You can also tap it to change the type of siren and to blip it. 

Catch back up with them so that they are inside your "pursuit radius" which is shown as a red and blue circle around your car on the minimap. 

The EMP only fires forwards, so you just need to ensure that your opponent is not facing towards you when it fires. Getting round a bend or onto a shortcut may do the trick, and you can also get out of range if you're fast enough (Turbo is very useful here). Spike strips are an excellent way to spin your opponent out or at least make them point somewhere else, but if all else fails then use the handbrake; hopefully they won't see it coming and will overshoot. 

The best you can do is to try to keep them in your sights: when a Jammer is active then you really have to rely on driving skill and brute force to take the Racer down. If the suspect is out of sight, look for tyre marks or objects that have been knocked over to see when they have taken a short cut. Also, try to anticipate what they are going to do - Are they in a shortcut with good opportunities for changing direction for example. If you've lost sight of them, try to leave it to the last minute before committing yourself to a direction. 

Yes! There are five key ways to improve your times:

 1. Pick your car wisely! Some cars are more suited to certain roads than other: use a nimble car on winding roads, but a car with a higher top speed may get better times on roads with long straights.

2. Know your route! Not all alternate routes are shortcuts - sometimes it's faster to stay on the road. Some shortcuts are obviously beneficial, but others are more ambiguous: experiment to find the best route along each road.

3. Precision pays! Driving smoothly and accurately conserves speed, particularly on shortcuts where the driving line is much faster than the rough stuff on either side (follow the tire tracks for the optimal route). You also don't want to hit anything: it seems obvious, but even little scrapes against walls can scrub off precious speed. The key to the best time is keeping your speed as high as possible at all times: the more often the speedo is in the red/blue the better!

4. Nitrous! Earn it as fast as you can, but make sure you use it carefully: use it to maintain your top speed up hills, regain speed after bends and shortcuts, and to hit top speed on the straights, but don't waste it - why use it to eke out another mph or two on a straight when you could use it to race up the hill after the next bend?

5. Drift! Drifting is a real art-form when done correctly. It is usually faster to drift around a corner than to brake and hold the line, so use this to your advantage; you also earn a lot of nitrous for drifting, so it's doubly useful. You'll be surprised at just how shallow you can drift... in some cars; all cars have different drift characteristics, so experiment to find the one that's right for the road and right for you.  

Nitrous for Cops and Racers increases in power the longer you use it - using it in small bursts is NOT the way to use nitrous as it will just waste it. It's better to conserve it until you've got at least half a tank (preferably more) and use it all in one go. 

If you find yourself losing too much speed in drifts then you may be drifting erratically: a smooth, controlled drift is much faster than one with lots of steering adjustments. You also want to hit the apex of the corner whilst drifting, as you will exit at a much greater speed than if you drift wide. You may also be losing speed on entering drift - you don't actually have to brake to start drifting, just releasing the gas and immediately getting back on it also works, particularly useful for long shallow drifts. 

Electronic Arts has a policy of restricting access to online play to under 13s. This decision is based on a myriad of business and regulatory considerations. 
Parents and guardians are not prohibited from allowing their kids to use the parent or guardian's own account for online game play under their supervision. 
However, do keep in mind that any violation of EA Terms & Conditions by anyone using your account may cause an irreversible revocation of the account. Parents or guardians have a responsibility to educate kids regarding online safety and may find resources such as Web Wise Kids http://www.webwisekids.org and Wired Safety http://www.wiredsafety.org helpful.  

 The best thing to do for flawless online connections, not just with NFS Hot Pursuit, but for all online games is to ensure that you have a modern, up to date router. You should ensure that uPNP is enabled on the device.
 
On the PS3 you can go to your internet settings and run a connection test which will test your NAT type. Ideally you are looking for 2 or below with uPnP available. 

On X360 you should see the NAT type as "Open". Microsoft has a page for helping with NAT issues here: http://support.xbox.com/support/en/us/nxe/kb.aspx?id=979000&lcid=1033

If you are still having issues then you can try putting your PS3/X360 into "DMZ" mode on your home network. The router manufacturer's instructions should be consulted on how to achieve this.
 
Finally a list X360 compatible routers can be found here: http://support.xbox.com/support/en/us/nxe/xboxlive/getconnected/CompatibleNetworkEquipment/CompatibleNetworkingEquipment.aspx 

Ensuring that your router is flashed to the latest firmware, as provided by the router manufacturer, can also help.    

There are no plans to support LAN play. 

Make sure that you have enabled all the ports listed in the manual (TCP Ports: 80, 443, 5223, 13212, 45022, 43554, 42120-42130, 13200-13230, UDP Ports: 3478, 3479, 3658, 1000, 3659, 6000). It is also worth turning off any other devices you may have connected to your router when playing the game online. If you've done this then you will need to contact your ISP for further assistance.

See also the answer above "Online players can't join my game no matter what I do" 

To play NFS Hot Pursuit PC online you need an EA Account with an associated EA ID.
If you have an EA Account and you know your EA ID you can enter this on the initial login screen along with your password and so you don't need to try creating a new account.

If you don't know the EA ID associated with the account you can find out by visiting http://support.ea.com On that page select 'My Account' and enter your e-mail address and password if prompted. Once logged in select 'My Account' again. Your EA ID will be listed on your 'EA Account Manager' page.

If you have an EA Account but don't have an EA ID associated with it (for example you created the account by playing the console version of NFS Hot Pursuit) then you can add an EA ID to that account by going through the 'Create Account' flow and specifying the e-mail address and password for your EA Account. Be sure to enter the correct information in the other fields as your account will be updated with that information.

If you don't have an EA Account then you will need to create a new one. The account you created can then be used in lots of other EA games as well as on http://www.EA.com and http://eastore.ea.com  

This is likely to be down to the region of your game being different to the region of the PlayStation Store that you purchased the content in. For example, If you have a PAL (European) version of Need For Speed Hot Pursuit, you will need to purchase our additional content from a European PlayStation Store. Similarly if you have a North American version, you will need to have bought the additional content from the North American store, using a US PSN ID. If you find that you've purchased the content in error, please contact Sony through www.playstation.com.

The best way to check is by looking on your packaging :

• BLES or NPEB your game's from Europe
• BLUS or NPUB, your game's from North America
• BLAS or NPHB it's from Asia and
• BLJM and NPJB is from Japan

Please note that for any issues regarding the PlayStation Store and purchases made via it, you must contact Sony direct. We unfortunately cannot help you with this. 

Check with Sony to find out when the store is coming to your territory, go to www.playstation.com  

You can get pre-paid cards for consoles from many retailers. Alternatively, you can get credit cards that you can pre-load. Please use a search engine of your choice to find out more information. 

We often get asked whether we can recreate save games. Unfortunately this isn't possible. This is for two reasons:

1. The information we have on our online servers is only a small fraction of that saved in your save game
2. Save game profiles are encrypted and locked to your PSN ID or gamertag

We recommend buying a couple of cheap USB sticks or X360 memory cards and at the end of every play session copy the save across. Next session, back up to the other stick or card. That way even if your save game is destroyed or you lose one of the cards, you've always got a previous version to go back to. 

Unfortunately, we don't take job applications through this website however you can view all our open positions at EA Jobs http://www.jobs.ea.com. 
You can set up a profile on the site and apply to any of these positions. 

Unfortunately we are not able to offer work placements and we ask that you don't send cvs or requests for work placement to our mailbag. 
We are a small development team and we don't have time to respond directly to all these mails as we're hard at work on our next game. 

You'll need to create a new user on your PlayStation 3 to do this.
Once you've signed in as a new user, boot the game and it will start again. Alternatively you can backup your save game to a USB device, delete the one on your system and start again. 

We have no plans to add this feature.  

• Driving Force Pro
• Driving Force EX
• Driving Force GT
• G25 Racing Wheel
• G27 Racing Wheel

We've fixed the problem with users with the CL Eye driver and NFS Hot Pursuit where the game will not start. Install v1.0.1.0 available from hotpursuit.needforspeed.com. However the PlayStation Eye cameras are still not supported by the game on PC.

Patch version 1.0.1.0 will fix the problems that users reported regarding the game crashing on multi-core chipsets. Go to hotpursuit.needforspeed.com for more information.