I saw a Cop Car chasing another car in your Crash TV podcast, how come?

Cops and Robbers is a new game add-on available for Burnout Paradise on PlayStation 3 and Xbox 360 now.

How do I turn off the police siren?

You can turn the Police sirens on or off by using L3 on console or 'P' (the default control) on PC.

I saw a Cop Car chasing another car in your CrashTV podcast, how come?

Cops and Robbers is a new game add on available for Burnout Paradise on PlayStation 3 and Xbox 360 now.

I have Burnout Paradise Cops and Robbers v1.9 on my Xbox 360. Can I delete older versions?

Yes you can.

Can I play Cops and Robbers offline?

The Cops and Robbers Pack brings a brand new online game mode to Burnout Paradise. However, it also adds 33 new Cop Vehicles which you can use online, in Freeburn or for playing Events.

Why is it that whenever I'm the host, everyone in the Cops game ends up using the same car as me?

If you are the host of a Cops and Robbers game, as you are setting up the game you can change the car select to Host Lock. This means that everyone uses the same car as you.

As as the Host you can also set the number of rounds and whether or not traffic is on.

What do colors other than Red or Blue mean in the lobby list of a Cops and Robber game?

If someone joins your lobby during a game of Cops and Robbers, they appear grey in the lobby list. They can still drive around and cause interference but aren't on any specific team. Think of them as Vigilantes!

Where's the Traffic gone?

With the Cops and Robbers pack you have the option to turn off traffic when playing this game. Therefore if you join a host that is playing a game of Cops and Robbers and you don't have the pack, you will notice that your Paradise City traffic levels have reduced to zero. To get in on the action you can purchase the Cops and Robbers pack from the Burnout Store.

I'm having trouble starting a game of Cops and Robbers.

When playing as the host of an Online Freeburn lobby with at least one other player with the Cops and Robbers pack, open Easy Drive and select 'Freeburn Game' from the menu.

Then you can select Cops and Robbers to start a new game. Remember to equip a camera so you can see the mugshots of all the criminals you bust!

I bought Party / Legendary Cars / other Collection, but it doesn't appear in my game on PlayStation 3

This is likely to be down to the region of your game being different to the region of the PlayStation Store that you purchased the content in. For example, If you have a PAL (European) version of Burnout Paradise, you will need to purchase our additional content from a European PlayStation Store. Similarly if you have a North American version of Burnout Paradise, you will need to have bought the additional content from the North American store, using a US PSN ID. If you find that you've purchased the content in error, please contact Sony through www.playstation.com.

The best way to check is by looking on your packaging :

• BLES or NPEB your game's from Europe
• BLUS or NPUB, your game's from North America
• BLAS or NPHB it's from Asia and
• BLJM and NPJB is from Japan

Please note that for any issues regarding the PlayStation Store and purchases made via it, you must contact Sony direct. We unfortunately cannot help you with this.

I've been playing Burnout Paradise on PC and now it's asking me for a code. Why is that?

It is because you have been playing a demo version of the game. After your one hour of free play time is up you will need to sign up for the full game. Once you have bought the game you will receive a registration code that will enable you to keep playing.

I haven't got the PlayStation Store in my country, how do I get your amazing new content?

Check with Sony to find out when the store is coming to your territory, go to www.playstation.com

I'm unable to see any of the new cars. When I go to the Store it says that they are already purchased but I can't find them in the game.

The most likely answer is that you have paid for them but not downloaded and/or installed them.

Check your transaction history inside of the console store. If there is no record of you purchasing them you will need to contact Sony or Microsoft.

If you have purchased them, we suggest you re-download them, making sure that they install once downloaded. They should now appear in your Junkyard under the relevant menu.

We have found that in the vast majority of cases this fixes the problem.

If you continue to have problems you need to contact Sony or Microsoft directly and ask them to help you resolve the issue.

Is the content in the Burnout Store the same as on the console store?

Yes, it's identical on both PlayStation 3 and Xbox 360.

How do I get the updates and cool new content if I'm not connected online?

If you're in Europe you can buy Burnout Paradise: The Ultimate Box on PlayStation 3, Xbox 360 and PC from all good retailers. This contains all the content we have released since the original game came out and is aimed at people who cannot get hold of the content online. It also features the popular 'pass the pad' Party Mode which is perfect for playing with friends at home.

If you are in any other region of the world and/or want digital versions of updates the only way to get them is via an online connected version of the Burnout Paradise.

I don't have a credit card, how do I get the content?

You can get pre-paid cards for consoles from many retailers. Alternatively, you can get credit cards that you can pre-load. Please use a search engine of your choice to find out more information.

How do I get hold of Burnout Paradise: The Ultimate Box and what is the difference between The Ultimate Box and the original game?

The differences between the original version of Burnout Paradise and The Ultimate Box is that the latter contains all our game changing content from 2008 conveniently in one package (and without the need for an online connection) and it also has the premium Party Pack included within the price.

You can purchase Burnout Paradise: The Ultimate Box on PlayStation3, Xbox 360 and PC from major retailers in Europe. The PlayStation 3 version is also available for download via the PlayStation Store.

If you are in North America, then the only way to get it is digitally via the PlayStation Store. Unfortunately you can't purchase The Ultimate Box on 360 in North America. However, provided you have an online connection you can buy the original version of Burnout Paradise and download the equivalent content from the in-game Burnout Store.

Why can't I see Legendary / Toys / Boost Specials option in my Junkyard menu on the 360?

I deleted the email that had my registration code for the PC version of the game. Could you please send me the registration code again?

To recover your product key, select "Buy Now" from within the trial version of Burnout Paradise: The Ultimate Box PC and enter your EA Account details when prompted. Your key will then be displayed.

How do I buy the cars packs for PC?

To purchase cars, you first need to pick up the cars update. You can find it here.

Once you have the update, you can head for the in-game Burnout Store or purchase our awesome new vehicles straight from the Junkyard.

You will also need this update to play Burnout Paradise online.

Can I play Cops and Robbers offline?

The Cops and Robbers Pack brings a new Online game mode but it also includes 33 new Cop Vehicles which can be used offline for Freeburning or playing Events.

I bought your new content from the Burnout Store on my PC game, why can't I use it on my PlayStation 3 / Xbox 360 version of the game.

No. You can delete all the patches prior to the most recent one.

Can I purchase individual cars on the PC version of Burnout Paradise.

Unfortunately this isn't possible.

I have purchased all of the DLC on the 360 and have downloaded all of the patches as they have come out....do all of the patches still need to be kept?

No. You can delete all the patches prior to the most recent one.

My brother and I have been playing Burnout Paradise on the same PS3 system on different accounts. If one of us buys a DLC pack from the PSN store, will both of us have access to the content?

Yes, as long as it is on the same PS3, you will both be able to use it.

Game Help

You can get tips and tricks from our video podcast, CRASH TV, available to download for free from iTunes, Youtube and here as well as throughout the website.

What's a Revenge Takedown and how can I do one?

A Revenge Takedown is when you Takedown another online player immediately after they have taken you down.

I'm 99% complete. What more do I need to do?

Check Driver's Details to get a good idea of what's left to do. To get to 101% you need to have won your Burnout Elite license and have completed 2 sets of online Freeburn Challenges. For example, all of the 2 player and all the 3 player challenges.

Are there any cheats for Burnout?

No.

How do I Restart an Event?

The 'Restart Event' option can be found in the Easy-Drive menus.

There are 4 controls used to navigate Easy-Drive, by default these are:

On console - the controller's d-pad
On PC - the num-pad arrow keys (8 - up, 2 - down, 4 - left, 6 - right)

1. Push right while driving to open the Easy-Drive
2. Select 'Restart Event'

How do I navigate in Paradise City?

Looking at the map at high speed is not a good idea; you need to concentrate on the road ahead of you to avoid crashing.

The Road Signs at the top of the screen will flash if you should turn left or right at the next junction. The cars indicators will also be activated.

If the road signs or indicators don't flash then you should keep going straight.

After completing several events that end at each of the 8 Finish Points you will quickly learn the quickest and most commonly used routes.

To learn the shortcuts, which are indicated with yellow gates, try driving around the world between events. Some will definitely reduce your race times however others are a shortcut to somewhere else entirely!

What is Power Parking?

Power Parking is the only way to park in Paradise City. Follow these steps and you'll be Power Parking like a pro in no time:

1. Find a free space between two undamaged cars
2. Approach the space at speed
3. Pull your handbrake (Square on PS3, X on Xbox 360, Left Ctrl on PC)
4. Slide into the spot and stop
5. Accept the applause

How do I find the Airfield?

Exit the Junkyard in Silver Lake and drive south on Nelson. Look for the entrance on your right (it's marked with a model of an aeroplane).

How do I use Custom Soundtracks on PS3?

Simply open Easy Drive and hit Soundtrack. Now you can choose between Custom and Original to switch between music on your hard-disk and music from the game.

On Xbox 360 why do I keep getting a "Server not available" message?

How do I switch off Mugshots when playing online?

To turn off Mugshots, press START to go into Under the Hood -> Options and you can then set the USB CAMERA FEED to OFF, or FRIENDS ONLY - so you can only trade mugshots with people you know.

What can I do about players abusing me online?

Please contact our EA colleagues who deal with the issues of abusive players online. They can investigate and ban anyone who is acting inappropriately while playing EA titles.

Why can't I play online if I am under 13 years old?

Electronic Arts has a policy of restricting access to online play to under 13s. This decision is based on a myriad of business and regulatory considerations.

Parents and guardians are not prohibited from allowing their kids to use the parent or guardian's own account for online game play under their supervision.

However, do keep in mind that any violation of EA Terms & Conditions by anyone using your account may cause an irreversible revocation of the account. Parents or guardians have a responsibility to educate kids regarding online safety and may find resources such as Web Wise Kids and Wired Safety helpful.

How do I find out more about protecting my child online on the PlayStation Network?

Sony's FAQ has a number of articles that explain how to set up accounts and restrict access accordingly:

How do the parental control settings on the PLAYSTATION Network work?

As a parent, what can I do to try to control my child's access to PLAYSTATION 3 content othe PLAYSTATION Network?

What do I need to do to set the parental controls for my sub accounts on the PLAYSTATION Network?

Can PC and 360 players play together online?

Unfortunately not.

Why am I being asked to create an EA account again?

Since we launched the game we've migrated to a new server system that means that we need to ask all players to sign in again. If you don't have an EA account, you can create one in the game. If you do, just plug your details in and we won't ask you again.

What do I do if I suspect other players are cheating online?

If you think that players are cheating in your game the best thing to do is leave the game and walk away. If you are playing on a console you can report cheating behavior to Sony or Microsoft directly via their respective websites, or on PC, through support.ea.com

Other online players can't join my game no matter what I do.

 

Can I play multiplayer on LAN?

There are no plans to support LAN play.

It says my EA Account details are incorrect.

If you need to set up a new account or are having difficulties remembering your details head over to http://profile.ea.com.

I can't see my stats on the Criterion Games Network

If this is the first time that you have logged in to the Criterion Games Network, it can take a few hours to update all of your stats. Check back tomorrow and they should be updated.

Server Not Available / I keep getting kicked online.

Make sure that you have enabled all the ports listed in the manual (80,443,5223,3478-3479,3658, 6000). It is also worth turning off any other devices you may have connected to your router when playing the game online. If you've done this then you will need to contact your ISP for further assistance.

See also the answer above "Online players can't join my game no matter what I do"

What browsers are supported by the Criterion Games Network?

We're constantly improving our support for different browsers. You should now have no problems with IE, Firefox, Chrome or Safari. Please be sure that you're running the most up to date version of your browser.

How do I Play Road Rage, Marked Man, or Stunt Run online?

If you are the host of an unranked game, and there is at least one other player in the room, you can start a Freeburn Game (Road Rage, Marked Man, or Stunt Run) by selecting it using the Easy-Drive menu system.

There are 4 controls used to navigate Easy-Drive, by default these are:
On console - the controller d-pad
On PC - the num-pad arrow keys (8 - up, 2 - down, 4 - left, 6 - right)




Push right while driving to open the Easy-Drive menu then use the simple menu hierarchy to select a Freeburn Game. You can then select one of the Freeburn Games; Road Rage, Marked Man, or Stunt Run.

How do I block updated images?

Here at Criterion Games, we have great track record for making use of hardware innovation.

On PlayStation 2 and Xbox, we produced cutting edge visuals and sound, pushed online development with online racing and save & share crash replays.

On PlayStation 3 and Xbox 360, we created our most ambitious game yet - Burnout Paradise - and took on a heap of challenges: seamless online and offline play; a heavy focus on social gaming; a massive, dynamic open world; custom soundtracks; Trophies, Achievements and much, much more.

Both PlayStation 3 and Xbox 360 feature excellent plug-in cameras.

We wanted to make great use of the cameras to create a friendlier, more sociable online experience for everyone. We came up with Mugshots.Here's what it's all about.

Attach your PlayStation Eye to PlayStation 3 or Xbox Live Vision to your Xbox 360. For PlayStation 3:

Holding the connector for the PlayStation Eye USB camera, securely insert the connector to one of the USB connections in the front of the console. The LED power indicator (blue) on the front of the camera should light up blue to indicate that the PlayStation Eye is now ready for action.

Play Burnout Paradise on an online-enabled console. If an online player knocks you off the road (a Takedown), your camera takes a picture of you and sends it to that player - a Mugshot!


Beat an online Road Rule, and you can send a picture to all the players in the session showing how awesome you are - a Smugshot!


Mugshots Settings

If you don't like the pictures someone's sending you, you can bar them using the settings.

Go into Under the Hood -> Options and you can then set the USB CAMERA FEED to OFF, or FRIENDS ONLY - so you can only trade Mugshots with people you know.

What happened to the Save Game Analyser?

We have now retired the save game analyser.

None of my friends show up on my Criterion Games Network page. How come?

Friends will get added to this page when they sign in to the Criterion Games Network. You need to make sure that you get them signed up!

Is there any way I can use the Criterion Games Network to view stats of other players that I know but aren't on my friends list?

Not right now, however, you can follow this link to do the same thing via the criteriongames.com website.
http://www.criteriongames.com/burnout/paradise/myparadise/

How does the online ranking points system work?

Great question. We have detailed how the online system works right here:
http://www.criteriongames.com/packs/cagney_online_racing.php

I love my Burnout Paradise for PC and I was going to buy the DLC packs but I am thinking about buying a new computer. If I buy some new content will it still work when I get a new PC?

Yes it will. The purchase that you make is tied to your EA Account, so you need to be sure to remember your login details. When you get your new PC you can re-install Burnout and still use the content that you've purchased.

Do I need to create a new account to play Burnout Paradise PC online?

Why are the updates so big?

One of the ways that we make sure that everyone is able to play with each other involves delivering all the new data to all players. We believe that this is a much better player experience and simpler to communicate updates. Additionally it makes more sense to have all of our previous updates included in the very latest version. This means that new players to the game only have to get one update. On PlayStation 3 there is an incremental system that means you only need to download the data that's changed. On 360 you can remove prior update version if you have latest.

Can Xbox 360 and PS3 owners play together?

No.

How do I report an issue with the game?

I have a scratched disk. What can I do?

Here at the studio we don't deal with the manufacturing or distribution of game disks.
But, our colleagues at http://support.ea.com/ should be able to handle this for you.

Game crashes on my PC

I downloaded the PC trial version but it's not working

Some browsers have problems with files larger than 2GB in size. The final downloaded zip should be 2.92GB. If your file is not this size then it's unlikely to work correctly and you'll need to try again.

I've won the Gold / Platinum cars but can't seem to find them

You need to change the car's finish type to Gold or Platinum in the Junkyard.

I downloaded the fansite kit but the file is corrupted.

This is due to your download not completing successfully. Please try re-downloading it.

Do I have to start the game again when I get a new update?

No, your save game is compatible with all the latest updates. You can carry on playing as before and all the changes and new content will be available.

The only exception to this is in regard to The Ultimate Box version. The saves for Ultimate are not compatible with the non-Ultimate version. If you have purchased Ultimate you will need to start a new save.

Why do I get the Server Unavailable message?

There are times when we need to undertake server maintenance, which means for a brief period our servers will be unavailable.

Thank you for your patience during these times.

How come some of my music won't play through the Custom Soundtracks on PS3?

It's become apparent that some music that works through the XMB will not play through the game when you select Custom Soundtracks on the PlayStation 3. We believe this problem lies with Sony and have informed them of it. Unfortunately there isn't anything we can do about it.

When I try creating an account in Burnout Paradise PC I see a message stating 'The account you are trying to use already has the maximum number of personas associated with it.'

I have purchased some PDLC on Burnout Paradise PC but the game doesn't recognise that I have.

I can't seem to get a particular PlayStation 3 Trophy

We added Trophy support on PlayStation 3 after the game had released and due to Sony's requirements we were unable to make this retro-active.

This means that if your save game dates from before the Trophies were released, there is a possibility that you had already fulfilled the Trophy requirements and the game won't recognise that.

We're still getting a few emails on this one, so to be absolutely sure that you've fulfilled the requirements for a particular Trophy, we suggest that you back up your save game, start the game again, get the Trophy and then revert to your older saved game.

Why aren't PlayStation 3 Trophies retro-active?

Burnout Paradise was released before Sony created Trophies. We added Trophy support to the game after launch and unfortunately we were unable to make them unlock for players that had already completed the Trophy requirements.

How come there are new PlayStation 3 Trophies but no new Xbox360 Achievements?

Microsoft put a limit on the number of Achievements a game can award. Sony don't put the same limitation on Trophies.

However, we have been able to award Achievements in our new Cops and Robbers pack available now.

How do I find all the Super Jumps?

You can check out our full Super Jumps guide right here.

I'm just wondering what the Paid and Displayed achievement is for?

Visit all 11 Car Parks in Paradise City. Can you find them all?

Lost Save Games

We often get asked whether we can recreate save games. Unfortunately this isn't possible. This is for two reasons:

1. The information we have on our online servers is only a small fraction of that saved in your save game
2. Save game profiles are encrypted and locked to your PSN ID or gamertag

We recommend buying a couple of cheap USB sticks or X360 memory cards and at the end of every play session copy the save across. Next session, back up to the other stick or card. That way even if your save game is destroyed or you lose one of the cards, you've always got a previous version to go back to.

Why aren't the save games compatible?

Unfortunately we were unable to make the saves between original Paradise and the PSN version compatible. The same is the case for original Burnout Paradise and The Ultimate Box on PlayStation 3 and Xbox 360. We'd have loved to have made them compatible but it was impossible to do so.

Is my save game on disc compatible with the PSN version of Burnout Paradise?

Unfortunately due to restrictions that we have with creating our digital version of Burnout Paradise, the saves are not cross-compatible.

Will a save game created with the PSN version of Burnout Paradise work with the PSN Ultimate Bundle?

Yes.

If I delete my Save Game, can I still access my downloaded content?

Yes. Your downloads are tied to your Playstation Network or Xbox Live account so should work with your new Save Game.

My smashes and billboards have all reset. Help!

This looks like a problem that occasionally happens when you start a Party then re-enter Paradise City.

They aren't actually reset. If you restart the game again you'll see that everything is back to normal!

However, the good news is that with the 1.8 update on PlayStation 3 and X360 this is now fixed. To get the update boot the game whilst signed in and your console will automatically pick up the update.

Apologies for any inconvenience.

I cannot connect to the Paradise City Servers on PC after installing the Car Pack update.

There is an issue whereby some players cannot connect to the Paradise City servers after they have installed the recent Car Pack update. In order to rectify please attempt the following:

1. Locate your install directory (by default this is C:\Program Files\Electronic Arts\Burnout(TM) Paradise The Ultimate Box) and double click the BurnoutLauncher.exe file.
2. Sign in with the Account you used before applying the Car Pack update.
3. You should then be taken to the following screen:



4. Select the Enter Product Key option.
5. On the next screen enter the product key that came with your game.
6. Exit the game and run the BurnoutParadise.exe file that is located in your install directory.

You should now be able to connect to the Paradise City servers.

I receive a $Online_invalid_persona when I try to sign in on boot.

In some rare cases players are seeing the message $Online_invalid_persona when they attempt to connect to our servers. If you are seeing this please raise an issue in our bug tracking software at http://criteriongames.com/bugzilla mentioning the gamertag you are having problems signing in. We will pass this onto our Nucleus team who can fix the problem for you.

In the mean time removing your network cable when booting the game will enable you to play while your account is being fixed.

Can I use the 360 wheel on PC?

If Windows can 'see' it, then you can use anything.

Will there be a world editor for the PC version?

Nope.

I play Burnout Paradise on PC, where's the text chat?

The only comms that we support on the PC version right now is VoIP. We don't have any plans to add text chat right now.

What are the controls for boost? I've pressed every button on my PC keyboard.

Check your Control settings in the Options menu.

Is it possible to play my own music or have custom soundtracks on PC?

Yes. Play your music through your application of choice and turn the in game music volume to zero.

How do I Exit the Game on PC?

The 'Exit' game option can be found at the bottom of the 'Under the Hood' screen.

1. Press Esc while driving to bring up the 'Drivers Details' screen.
2. Press F1 or F2 until you see the 'Under the Hood' screen.
3. Select 'Save and Exit' at the bottom of the list.

How do I Setup a Controller on my PC?

The game will allow you to use any controller that Windows detects (all DirectInput and XInput controllers are supported).
If your controller has not automatically been detected and configured then you need to go to the 'Control Options' screen.

1. Press Esc while driving to bring up the 'Drivers Details' screen.
2. Press F1 or F2 until you see the 'Under the Hood' screen.
3. Select 'Control Options'
4. Select an action (Steer Left, Steer Right.) and assign a controller input.

If your controller name is shown in the top right of the 'Control Options' screen you might want to select it and see if there are any default controls already setup.

How do I use a Camera on the PC?

Your USB camera should automatically be detected and available for use. However if this is not the case the easiest way to setup your camera is to run the .BurnoutConfigTool. which can be found in the folder where you installed the game.

How do I change my License Picture on PC?

If you have a USB camera connected you can take a new picture for your License at any time by going to the Driver Details screen and pressing 2 (default keyboard control).

Every time you win an event you will also be given the option to replace your License picture.

I hear that I can have up to 3 monitors on Paradise PC, how do I do that?

The game does not enable extra monitors it does however support very wide resolutions and aspect ratios. The game also allows you to configure the placement of the HUD and Car.

For the game to be output to 2 screens you can use an NVIDIA cards that is configured to run in horizontal span (run the NVIDIA Control Panel to change the display mode).

If you want 2 screens on ATI or 3 screens on ATI or NVIDIA then the easiest solution is to use the Dualhead2Go or Triplehead2Go devices from Matrox.

What are the default controls on PC?

Is Big Surf Island coming to PC?

No. We have no plans to provide further downloadable content for the PC version of Burnout Paradise.

What camera's are compatible with the game?

You can use pretty much any USB camera on PlayStation 3. On PC you need to make sure that you have the latest drivers for your webcam. On 360 you will need to use the Xbox Live Vision camera.

Can I upload a photo from my hard drive to use as a mugshot?

Unfortunately this isn't possible.

How do I change my Driver's License photo?

Using your camera, go to the Drivers Detail screen and you will see the option to change the picture at the bottom of the screen.

What headset do you recommend?

We don't recommend a particular manufacturer. We suggest doing research online before selecting one.

How do you send pictures? There are achievments for sending pics to someone.

If you have a camera attached to your console (or PC) you can make use of Burnout Paradise's fantastic 'Mugshot' feature. If an online player knocks you off the road (a Takedown), your camera takes a picture of you and sends it to that player - a Mugshot!

Send 5 of these snapshots to get the Happy Snapper achievement.

"Sponsor Codes"

When we first launched Burnout Paradise back in 2008 there were a number of sponsor cars that were available at launch around the world.

These cars were cosmetic only. There were no performance changes made to them whatsoever.

Unfortunately we had to disable this feature and it is now no longer in the game. You are unable to enter any codes that you may find on the internet.

I have Burnout Paradise v1.9 on my Xbox 360, can I delete older versions?

Yes you can.

Where can I buy Official Burnout Merchandise?

Hey that's real easy. There's Burnout and Criterion merchandise available for you to buy and we're adding to our collection all the team. Head on over to Zazzle!

Jobs

Unfortunately, we don't take job applications through this website however you can view all our open positions at EA Jobs.
You can set up a profile on the site and apply to any of these positions.

Work Experience Requests

Unfortunately we are not able to offer work placements and we ask that you don't send cvs or requests for work placement to our mailbag.

We are a small development team and we don't have time to respond directly to all these mails as we're hard at work on our next game.

I'm a 360 player. How do I know if I have the latest version of Burnout Paradise?

If you are unsure simply go to the Xbox LiveMarketplace, select the Game Add-ons section and verify that the Burnout Paradise 1.9 item is ticked. If it isn't please be sure to download it from the Marketplace to get updated.

I've seen pictures of you wearing Millionaires Club T-Shirts, how do I get one?

Check out www.zazzle.com/criteriongames* to see our Merchandise. We add new products regularly.

My wife / Girlfriend / Brother / Sister / Husband / Boyfriend wants to play with their own progress on PlayStation 3, how do we do that?

You'll need to create a new user on your PlayStation 3 to do this.

Once you've signed in as a new user, boot the game and it will start again. Alternatively you can backup your save game to a USB device, delete the one on your system and start again.

I read stuff about free downloads of Bikes. How do I get them?

When you start Burnout Paradise the game automatically checks for the latest version. This means that you will automatically get all of our free content.

There are some instances where you are not notified that a new version is available on 360. If you are unsure simply go to the Xbox Live Marketplace, select the Game Add-ons section and verify that the Burnout Paradise 1.7 item is ticked. If it isn't please be sure to download it from the Marketplace to get updated.

There are some cars that are only available to drive when you are online. These are the Nakamura Rai-Jin and the Hunter Olympus. To drive these, head online and look for them in your Junkyard.

Where's split screen?

There's no split screen option in Burnout Paradise and it's not something that we're going to add later. For those who want to play together on one machine we created the Party Pack. Try this "pass the pad" game with up to 8 people, it's great fun!

The Party Pack is available to buy in the in-game Burnout Store or comes free with The Ultimate Box.

Are you guys going to make another Black?

Hey, this is the Burnout FAQ.

Is Burnout Paradise coming to the Wii?

We don't currently have any plans to bring Burnout Paradise to the Wii.

Can I download the update packs from my PC and install them on my console?

Sorry, this isn't possible.

Can I check my Road Rules times against players who aren't on my friends list?

No, however, we may print some of the best times on www.criteriongames.com in the future.

The PC version has an option to have motion blur on all the time, will we get that on consoles?

No.

Can we get a replay and replay editor?

We have no plans to add this feature.

How do I get hold of the original manual for Burnout Paradise?

Easy - all the manuals are right here.

I didn't get a reply to my email.

We are a small development team and we're hard at work on our next game.

We read and reply to as many of the mails as we can but unfortunately we will delete or ignore mails in regard to the following topics:

Cvs and requests for work placement - we don't offer work placements and job applications should be made via EA's jobs portal

Black 2 - we have nothing to tell you about any possible future titles. Anything we can say will be listed in the News section of this website

Requests for more PDLC for Burnout Paradise - we supported this game for a LONG time and we hope everyone who played it has had, and continues to have, lots of fun with it. However, we're now hard at work on Need for Speed Hot Pursuit and we just don't have time to continue to support Burnout Paradise. This includes releasing Cops and Robbers and Big Surf Island for the PC. Sorry guys but it just isn't going to happen.

Issues with buying content from either the PlayStation Store or Xbox Live Marketplace - you have to contact Sony or Microsoft directly.

Thank you for your understanding.

I'd like to see XYZ car in the game

The only cars that are coming to the game are the ones that we announce.

Does the Dust Storm vehicle come with the Island?

Yes.

How do I get the Nakamura Rai-Jin and Hunter Olympus?

These cars are online only cars. You have to be playing online to get them from the Junkyards.

Why don't I get the Carbon Uberschall when I buy the Timesavers Pack?

The Timesavers pack gets you all the original cars and the XS versions that you would get for getting 100% game completion. The Uberschall is awarded for getting 101% by completing two full sets of Freeburn Challenges, so get online and get going.

Why have you made some of the cars slower?

We haven't adjusted the overall speed and acceleration, we've just made the scale the same so that you can see the difference more clearly when you view their stats in the Junkyard.

I hear there's a Hippy van, how do I get it?

There sure is. This was a new livery created by a member of the Burnout community in response to a competition that we ran. We took their design, created a custom version of it and added it to the game via one of our updates in 2008. You can see it by selecting the Carson Inferno van and changing the finish to 'Community1'

Is it true that I can go even faster on the Bikes?

To get to the maximum speed when riding one of the bikes you should hold 'forward' on the control stick. You'll see the rider tuck up under the fairing and you'll get to top speed.