Welcome to the FAQ for Need for Speed: Hot Pursuit.
This is where you'll find the answer to all your questions on the game - everything from technical questions to gameplay hints are included right here.
If you have a question about the game that's not answered here, please mail us at firstname.lastname@example.org. We won't send you a direct response, but we will update the FAQ based on the most common questions we get through.
If you have any technical problems with the game, please report them via bugzilla.criteriongames.com/console. This brings them to the attention of our test team directly. You'll be notified via email, when your specific issue has been resolved.
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For each event you will see a SpeedWalll, this is essentially a leaderboard for that event showing you how you are doing against your friends. Autolog will track and display your times, the car you used and the number of attempts that you've made on each event. Autolog will also deliver the latest news to you based on what your friends have been playing. Pressing R1 or RB on an event will cycle the information so that you can get to what you want to see.
If you are having problems signing into Autolog then your please step through the following check list to help you resolve your particular issue.
1. Ensure that PSN / Xbox Live is running correctly
The status of these services can be seen here:
Before booting the game make sure that you are signed into PSN / Xbox Live!.
2. Ensure that your console can see the internet cleanly
You should verify the following:
There is no firewall between you and the internet with all ports / IP addresses open (your router manual will help you configure any gateway between you and the internet)
That you are running your ISPs recommended settings. Having misconfigured proxies or DNS settings can cause issues with online connectivity.On PS3
These are usually set as "automatic". Go to settings in XMB then Network Settings and then internet connection settings. These are usually configured with "easy" and all choices are usually "automatic". On PS3 you can then attempt to connect to some web sites via the XMB web browser, to ensure that your favourite sites appear correctly
Ensure that your PS3 can see http://autolog2.ea.com/ it should come back as a blank page
Go to "My Xbox" , all of the way to the right to "System Settings"
Select wired / wirelesss, basic settings and everything is usually down as "automatic"
Ensure that a PC on your network can connect and see http://autolog1.ea.com/ it should come back as a blank page
Ensure that there are no conflicting hosts in c:\windows\system32\drivers\etc\hosts
Ensure that DNS is set correctly, usually this should be automatic
Ensure that proxies are set correctly, usually there should be no proxies involved
3. Boot the game and attempt to sign in.
If you receive an error code then call EA Customer Services and have them look over your account.If you are still having issues, and are unable to login then often power cycling your modem and router can alleviate ISP issues
Finally check your ISP service status pages to ensure that everything is clean
Private games are for Friends only and have a greater amount of player control than Public game. The main difference is that there is a host who can change game mode and tier between rounds, pick the specific route to be played next, and choose when to launch the next round. In addition, all players can choose what side they're on.
Public games do not have a host, so the lobby cycles automatically through different routes on a playlist. Players do not change sides in Public games - the teams are autobalanced at the start of each round - and each round starts automatically. Additionally the mode cannot be changed - if you want to play a different mode in a Public game then you will have to join another lobby.
As an advanced tactic, dropping spikes as you approach an exit to a shortcut can cause them to slide into the road - a sneaky way to catch someone unawares! Another good tactic is to drop them just before you go through a gap in a roadblock, booby-trapping it for anyone behind you. Finally, try to swing the back you your car round a bit when using a Lv3 spike strip: this will cause them to fan out, making for a much harder obstacle to avoid, and allowing you to spike two opponents at once.
Another good tactic is to use Spike strips off-road - the dust your car kicks up makes it really hard for your pursuer to see them
Racer nitrous, whilst less powerful than the Cop version, lasts considerably longer. This allows Racers to exceed their normal top speed and gives them an advantage over the Cops, allowing them to run away on the longer stretches of road. Racers, with their total disregard for the law, have more ways to earn nitrous than cops: driving in oncoming and narrowly missing oncoming traffic are the fastest ways to earn nitrous for the Racer.
Racers: Lv1 is a small-sized strip, Lv2 is a medium strip, Lv3 is two medium strips.
All spike strips do the same amount of damage - a lot!
1. Pick your car wisely! Some cars are more suited to certain roads than other: use a nimble car on winding roads, but a car with a higher top speed may get better times on roads with long straights.
2. Know your route! Not all alternate routes are shortcuts - sometimes it's faster to stay on the road. Some shortcuts are obviously beneficial, but others are more ambiguous: experiment to find the best route along each road.
3. Precision pays! Driving smoothly and accurately conserves speed, particularly on shortcuts where the driving line is much faster than the rough stuff on either side (follow the tire tracks for the optimal route). You also don't want to hit anything: it seems obvious, but even little scrapes against walls can scrub off precious speed. The key to the best time is keeping your speed as high as possible at all times: the more often the speedo is in the red/blue the better!
4. Nitrous! Earn it as fast as you can, but make sure you use it carefully: use it to maintain your top speed up hills, regain speed after bends and shortcuts, and to hit top speed on the straights, but don't waste it - why use it to eke out another mph or two on a straight when you could use it to race up the hill after the next bend?
5. Drift! Drifting is a real art-form when done correctly. It is usually faster to drift around a corner than to brake and hold the line, so use this to your advantage; you also earn a lot of nitrous for drifting, so it's doubly useful. You'll be surprised at just how shallow you can drift... in some cars; all cars have different drift characteristics, so experiment to find the one that's right for the road and right for you.
Electronic Arts has a policy of restricting access to online play to under 13s. This decision is based on a myriad of business and regulatory considerations.
Parents and guardians are not prohibited from allowing their kids to use the parent or guardian's own account for online game play under their supervision.
However, do keep in mind that any violation of EA Terms & Conditions by anyone using your account may cause an irreversible revocation of the account. Parents or guardians have a responsibility to educate kids regarding online safety and may find resources such as Web Wise Kids http://www.webwisekids.org and Wired Safety http://www.wiredsafety.org helpful.
On the PS3 you can go to your internet settings and run a connection test which will test your NAT type. Ideally you are looking for 2 or below with uPnP available.
On X360 you should see the NAT type as "Open". Microsoft has a page for helping with NAT issues here: http://support.xbox.com/support/en/us/nxe/kb.aspx?id=979000&lcid=1033
If you are still having issues then you can try putting your PS3/X360 into "DMZ" mode on your home network. The router manufacturer's instructions should be consulted on how to achieve this.
Finally a list X360 compatible routers can be found here: http://support.xbox.com/support/en/us/nxe/xboxlive/getconnected/CompatibleNetworkEquipment/CompatibleNetworkingEquipment.aspx
Ensuring that your router is flashed to the latest firmware, as provided by the router manufacturer, can also help.
See also the answer above "Online players can't join my game no matter what I do"
If you have an EA Account and you know your EA ID you can enter this on the initial login screen along with your password and so you don't need to try creating a new account.
If you don't know the EA ID associated with the account you can find out by visiting http://support.ea.com On that page select 'My Account' and enter your e-mail address and password if prompted. Once logged in select 'My Account' again. Your EA ID will be listed on your 'EA Account Manager' page.
If you have an EA Account but don't have an EA ID associated with it (for example you created the account by playing the console version of NFS Hot Pursuit) then you can add an EA ID to that account by going through the 'Create Account' flow and specifying the e-mail address and password for your EA Account. Be sure to enter the correct information in the other fields as your account will be updated with that information.
If you don't have an EA Account then you will need to create a new one. The account you created can then be used in lots of other EA games as well as on http://www.EA.com and http://eastore.ea.com
This is likely to be down to the region of your game being different to the region of the PlayStation Store that you purchased the content in. For example, If you have a PAL (European) version of Need For Speed Hot Pursuit, you will need to purchase our additional content from a European PlayStation Store. Similarly if you have a North American version, you will need to have bought the additional content from the North American store, using a US PSN ID. If you find that you've purchased the content in error, please contact Sony through www.playstation.com.
The best way to check is by looking on your packaging :
- BLES or NPEB your game's from Europe
- BLUS or NPUB, your game's from North America
- BLAS or NPHB it's from Asia and
- BLJM and NPJB is from Japan
We often get asked whether we can recreate save games. Unfortunately this isn't possible. This is for two reasons:
- The information we have on our online servers is only a small fraction of that saved in your save game
- Save game profiles are encrypted and locked to your PSN ID or gamertag
We recommend buying a couple of cheap USB sticks or X360 memory cards and at the end of every play session copy the save across. Next session, back up to the other stick or card. That way even if your save game is destroyed or you lose one of the cards, you've always got a previous version to go back to.
You can set up a profile on the site and apply to any of these positions.
We are a small development team and we don't have time to respond directly to all these mails as we're hard at work on our next game.
Once you've signed in as a new user, boot the game and it will start again. Alternatively you can backup your save game to a USB device, delete the one on your system and start again.
We have no plans to add this feature.
- Driving Force Pro
- Driving Force EX
- Driving Force GT
- G25 Racing Wheel
- G27 Racing Wheel
Patch version 184.108.40.206 will fix the problems that users reported regarding the game crashing on multi-core chipsets. Go to hotpursuit.needforspeed.com for more information.
Another crash bug has also been resolved when running on graphics hardware that does not support DirectX Shader Model 3.0.